What is your return policy?

Select items are non-returnable/refundable, and are marked as such on the product page

What does this mean for you? Due to very strict rules and regulations, as well as ethical guidelines surrounding nursery furniture and baby gear as well as items used by newborns and children, certain items are non-refundable/returnable. Please check the quantity, style and compatibility before purchasing, as we cannot accommodate any return or refund requests for items marked non-returnable/refundable. This absolutely does not mean you will be stuck with a damaged or defective item; if any shipping damage or defects to the item occur, we must be notified within 24h of delivery in order to assist and we will gladly send a replacement. Please refer to the White Glove Delivery email or Furniture Shipping Information email if applicable for further instructions.

*White Glove Deliveries and Freight Furniture Shipments (curbside, threshold, room of choice) must have any damage or defects noted on the delivery papers at the time of delivery and notify us within 24h.
**Items that include White Glove delivery will have a White Glove Delivery mark on the product page:
**Products cannot be returned after they have been shipped.

To learn more about White Glove delivery, please click here.

Other items may be shipped via a freight carrier due to their weight and size. You will receive an email with the instructions applicable for your purchase upon placing your order. If you’re uncertain about the shipping method of an item you’re interested in, please contact us at [email protected] or at we will be glad to advise.

Non-returnable items include the following:

• Furniture
• Baby gear: car seats, strollers, high chairs, bouncers
• Health & Safety products: breast pumps, monitors
• Bedding: mattresses, bassinets, sleepers, bedding sets
• Custom made and personalized orders
• All other items that say “this item is not returnable or refundable” below the “add to cart” button on the item page

Returnable Merchandise:

Refunds will be credited to the original payment method, minus actual shipping and handling fees. *Returned items purchased with or without a free shipping promotion will have the actual shipping and handling fees paid by Modern Nursery subtracted from the refund. Restocking fees may apply based on the condition of the product. Items must be returned in original, unused condition enclosed in the original packaging. Packaging must not be defaced in any way

Contact us at [email protected] within 14 days of receiving your order to request a refund. Items eligible for return will be issued a Return Authorization number, along with return instructions. Items must be received at our facility within 10 days of receiving a Return Authorization number. Only authorized returns that are returnable per Modern Nursery policy will be eligible for a refund. Returned merchandise must be unopened, unused and in original packaging. Items must also come from a non-smoking environment. Modern Nursery reserves the right to determine refund eligibility of a returned item once it is received and our Quality Control team has inspected it for the above requirements

Damaged or Defective Merchandise

If your order arrived damaged or defective in any way, please contact us right away at [email protected]. Photo documentation will be required. We are unable to issue refunds for damaged pieces or anything lost in transit, but will be able to honor replacement parts or units for any products received with damage or defects, or which are lost in transit.

All damaged or defective merchandise must be reported to us within 24 hours of delivery to ensure seamless resolution. Any defects or damage reported after more than 24 hours may not be eligible for replacement.

We will not be able to file a claim to replace damaged items if damage is not noted at time of delivery. We will be unable to assist with repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above. Please keep in mind that we cannot provide partial or full refunds for damaged orders but we absolutely will provide replacements for any damaged parts or items! Replacements will be shipped via the same shipping method as your original order. Expediting replacements is not possible.

Order Cancellation 

We process orders immediately upon submission in order to get your order shipped as quickly as possible. Once an order has shipped, an order cannot be cancelled. This includes orders that have been lost in transit, for which we will send a replacement. Please note that many of our orders are drop-shipped and we receive the tracking information for them after they are shipped. Custom orders, as well as items made to order, may take several weeks for production, and may not be cancelled once the production process has begun.

Refused Packages

We cannot cancel an order once it has been shipped. If you would like to return your order after it has already shipped, please contact us to receive a Return Authorization after the package has been delivered. If a package is refused, the customer is liable for round-trip shipping and handling fees incurred, and restock fees may apply.