Returns & Refunds
Returns & Refunds
At Bebeport, customer satisfaction is important to us. Please read the following return and refund policy carefully before placing your order.
Domestic Returns (Local Orders)
For domestic orders, returns are accepted under the following conditions:
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Return requests must be made within 14 days of delivery
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Products must be unused, undamaged, and in their original packaging
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Proof of purchase is required
Once your return request is approved, detailed return instructions will be provided.
Non-Returnable Items
The following items are not eligible for return or refund:
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Used or damaged products
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Products without original packaging
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Hygiene-sensitive items (unless faulty)
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Custom or personalized products
❗ International Orders – No Returns or Refunds
Returns, exchanges, and refunds are NOT accepted for international orders.
Due to international shipping costs, customs regulations, and logistical limitations, all international sales are final.
We strongly recommend reviewing product descriptions, measurements, and images carefully before placing an international order.
This policy applies to all international shipments without exception.
Damaged or Defective Items
If your order arrives damaged or defective:
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Please contact us within 48 hours of delivery
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Include clear photos of the product and packaging
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Our team will review the issue and provide a suitable solution
Refund Process (Domestic Orders)
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Approved refunds will be issued to the original payment method
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Refund processing time: 5–10 business days after return approval
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Shipping costs are non-refundable unless the return is due to a defect or error on our part
Return Shipping Costs
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Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect
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We recommend using a trackable shipping service for returns
How to Request a Return
To request a return or report an issue, please contact us with:
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Order number
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Reason for return
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Photos (if applicable)